Q: Is there a limit on the number of recipients?

Yes, the maximum number of recipients in the “Add Single Recipients” section is 30. The maximum number of recipients you can add via upload is 5000.

Q: How does the recipient receive the gift card?

The recipient will receive an SMS and an email (if email was selected) with a link to the customised mobisite, which they can use to spend their gift card. If the recipient only spends a portion of the gift card, the balance notification will be sent to the user's mobile number only.

Q: How do I register and start sending?

Once you have registered and authenticated your account, you can then browse the website and purchase your gift cards.

Q: What is Shufti?

As part of the registration process you will be redirected to the Shufti website to complete verification which will include the uploading of a document to confirm your identity. Shufti is our third party verification partner.

Q: How do I pay for my gift cards?

At checkout, you can now easily add a linked card or use instant EFT as payment methods for the gift cards you send. You can also manage your payment settings from your profile under settings.

Q: Which payment cards are supported?

Any South African debit, cheque, and credit card can be used for online transactions and that are 3D secured.

Q: Can I load more than one card on Yoyo Gifts?

No, only one card may be linked at a time.

Q: What do I need to put under NAME when adding a card?

You need to put the name that appears on the front of the card.

Q: How do I use my gift card in store?

When clicking on the link to the mobisite, you select the “Redeem” button and a QR code and a numeric wiCode will appear. When paying for your purchase, enter the wiCode or scan the QR code (only certain retailers have QR scanners) and the maximum amount will be deducted from your balance. Should you not spend the entire balance, you will receive an SMS with a link to an updated mobisite indicating the remaining Rand value.

Q: What if I lose my gift card?

You login to your profile, go to purchase history and then click on the invoice resend gift card.

Q: Can I re-use my wiCode if it has been used previously?

wiCode is like a One Time Pin (OTP) and can only be used once. A new wiCode however will be sent to you indicating your remaining balance after you've used it in-store.

Q: Is there a maximum amount I can send?

An individual gift card value cannot exceed R2500. The maximum value you can send per transaction (ie the total value of all the gift cards you are sending in one batch) is R5000. If you would like to send more than that, please split your distribution into multiple transactions, or Contact Us.

Q: Can I transfer my gift card wiCode to a friend or family member?

You can send an un-redeemed wiCode to a friend or family member, however, the balance and follow-up communications will be sent to the original recipient’s mobile number. wiCodes that have been redeemed previously cannot be used again.

Q: My gift card cannot be processed in-store and is invalid.

If the gift card is invalid it could be for one of the following reasons:

• The gift card or wiCode has already been redeemed.

• The gift card has expired.

• The wiCode you are trying to use is incorrect – please ensure that you have the original SMS or mobisite with you when you want to use your gift card.

• You are not at a participating store.

The wiCode you are trying to use is incorrect – please ensure that you have the original SMS or mobisite with you when you want to use your gift card. You are not at a participating store. Should you still experience problems please contact our Yoyo Gifts support team here.

Q: If I don't spend the full value of my gift card, will I receive the change in cash?

The store will not pay out cash for any unused value from a gift card. Instead, you will be issued with a new SMS and mobisite link with the balance of your gift card, to be redeemed at a later occasion.

Q: If my wiCode has expired can I get a new one?

Please review the Website Terms Of Use or contact our Yoyo Gifts support team here.

Q: If I send a gift card to the incorrect mobile number what do I do?

You can resend the voucher to the correct number by logging in, navigating to your purchase history, clicking on the invoice, and then updating the mobile number.

Q: What are the fees to send a gift card?

There is a processing fee of 7.5% based on the value of every gift card you send. This will be added to your total when you make payment along with VAT. There is a minimum fee of R5 per gift card.